Contact Us
Email Support: support@intellibrands.tv
Phone Support: (M-F 9am to 5pm) 786-460-8394
Returns Policy
United States and Canada
Purchases made directly from Intellibrands LLC for LegXercise or Ellipse, from our online sites or our call centers, include a 60 day money back guarantee. Products purchased pursuant to such offers may be returned within 60 days of receipt of the product for a full refund of the purchase price (not including any original processing and handling fees nor return processing fees)
If your item is damaged or defective or the shipment was in error, please contact customer service at Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Or phone 786-460-8394, within 60 days from receipt.
If you have received the wrong item, color, or size, we will be sure to get a resolution for you if reported within 30 days of the delivery date. To help make your order right, we may require a photo(s) and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date
Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Worn apparel (such as compression socks) are not returnable for refund due to health and sanitation reasons.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges.
How to return the item or order
We are sorry that you are not satisfied with the item. You have 60 days from receipt to try it out. If you still want to return the unit either for a replacement or a refund, please take the following steps.
We suggest you ship returns via a ground shipping method that can be tracked (UPS Ground / FedEx Ground / USPS Priority mail).
Along with your return, be sure to include a note with the following information:
A. Your order number and/or your complete name, address, and email address
B. A detailed explanation regarding your reason for returning the item(s)
C. Information about whether you would like a refund or a replacement.
D. Write your order number on the return label near your name.
No other paperwork, invoice, or preauthorization is needed for your return.
Please email us at support@intellibrands.tv with your tracking number to expedite your return.
Products returned under the warranty period.
If you experience an issue with your product during the warranty period. You may return the product for a replacement. Follow our returns instructions and include a note that the item is under the manufacturer’s warranty.
If you are unsure if your unit is under the manufacturers warranty, please contact customer service at Support@intellibrands.tv
Refund processing time
Once your return is received, expect to receive your refund between 2-4 weeks between return shipping time, receipt, processing, and bank processing. Refunds will be issued to the card used for your purchase. If you have not received your refund after four weeks, please contact us at support@intellibrands.tv
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. If the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives at support@intellibrands.tv to obtain further PayPal refund assistance.